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Accessibility Statement
Last reviewed: 05/31/2026
Conformance status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. They define three levels of conformance: A, AA, and AAA.
Partial conformance. The elcielo.com.co website partially conforms with WCAG 2.2 Level AA. Active remediation is ongoing as of May 31, 2026. For assistance: info@elcielogroup.com or call your nearest Elcielo location.
Scope of this statement
This statement applies to the elcielo.com.co domain and all of its pages, including the pages of our locations in:
- Bogotá — elcielo.com.co/bogota/
- Medellín — elcielo.com.co/medellin/
- Miami — elcielo.com.co/miami/
- Washington D.C. — elcielo.com.co/washington/
- New York — elcielo.com.co/new-york/
Not covered: content hosted by third parties on their own domains (for example, OpenTable, Resy, Google Maps, Instagram), although we work with these providers to improve the accessibility of the components we integrate into our site.
Compatible assistive technologies
We have optimized our website to work with the following assistive technologies in their recent versions:
- Screen readers: NVDA (Windows), JAWS (Windows), VoiceOver (macOS, iOS), TalkBack (Android)
- Keyboard-only navigation in Chrome, Firefox, Safari, and Edge
- Zoom up to 200% and content reflow on narrow screens
- Operating system preference
prefers-reduced-motion(reduced animations)
Tools and evaluation methods
The accessibility of our site is evaluated periodically through:
- Automated inspection with axe DevTools, WAVE, and Lighthouse
- Manual testing of keyboard navigation and screen reader operation
- Contrast verification with Colour Contrast Analyser (TPGi)
- Periodic external audits
Feedback mechanism
- Phone (Colombia): +57 301 789 0727
- Phone (United States): +1 954 850 0534
- Mailing address (Colombia): Calle 7d #43c-36, Elcielo Hotel, Astorga, El Poblado, Medellín
- Mailing address (United States): 31 SE 5th St, Brickell Avenue, Miami, Florida 33131
Response commitment
We commit to responding to accessibility requests and reports within five (5) business days of receipt, and to begin the necessary corrections within reasonable timeframes as each case requires. If you need immediate assistance to make a reservation or inquiry and cannot do so through the website, our team is available by phone and email to assist you through an alternative channel.
Alternative Reservation Access — ADA Compliance
As part of our commitment to accessibility and in support of the principles established under Title III of the Americans with Disabilities Act (ADA), Elcielo Restaurant provides alternative channels for making reservations. As an alternative to third-party online reservation platforms, guests may contact any of our locations directly by phone or email to request assistance and complete a reservation.
Contact information for each location is displayed prominently and continuously on our website, including within the footer of each location page, alongside the address, hours of operation, and corresponding location map.
| Location | Address | Phone | |
|---|---|---|---|
| Elcielo New York | 1227 Broadway, New York, NY 10001 Inside Virgin Hotels NYC, 4th Floor | +1 646 878 3525 | nyc@elcielogroup.com |
| Elcielo Washington D.C. | 1280 4th St NE, Washington D.C. La Cosecha at Union Market District | +1 (202) 569-9855 | dc@elcielogroup.com |
| Elcielo Miami | 31 SE 5th St, Brickell Avenue Miami, Florida 33131 | +1 786-694-9525 | miami@elcielococinacreativa.com |
| Elcielo Medellín | Calle 7d #43c-36 Elcielo Hotel, Astorga, El Poblado | +57 320 681 4821 | admonmed@elcielococinacreativa.com |
| Elcielo Bogotá | Cra. 9 #69a-18, Bogotá | +57 601 321 3987 | reservas@elcielococinacreativa.com |
Effective date and review
This Accessibility Statement is reviewed at least once a year or whenever significant changes are made to the site.